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Terms & Conditions

1.1  What these terms cover. These terms below together with our Bluebell Privacy Policy, Bluebell Cookie Policy, Bluebell Website Acceptable Use Policy and Bluebell Mobile App Policy tells you the information you need to know about your Bluebell products, including (but not limited to); how we sell and provide the Bluebell products, the terms and conditions which we supply our Bluebell products to you and how we may change them, how we collect and use your personal information and your use of the Bluebell website and Bluebell Mobile app (together forming the Terms).

1.2  Why you should read them. Please read the Terms carefully before you submit your order to us. You will need to agree to these Terms each time you place an order for any Bluebell products from us.  Please note that these terms may be amended from time to time and ensure you check the Terms each time you place an order. If you think that there is a mistake in the Terms, please contact us at help@bluebell.io to discuss.

2.1  Who we are. We are the creators of the Bluebell products and operate under the company name Connido Limited, a company registered in England and Wales. Our company registration number is 10011792 and our registered office is Accelerator, 35 Kingsland Road, London, England, E2 8AA, VAT registered 237 1387 05.

2.2  How to contact us. You can contact us by emailing us at help@bluebell.io.

2.3  How we may contact you. If we have to contact you, we will do so by writing to you at the email address by telephone or postal address you provided to us in your order.

2.4  ”Writing” includes emails. When we use the words “writing” or “written” in these Terms, unless otherwise specified this includes emails.

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the Bluebell products is out of stock or because we have identified an error in the price or description of the Bluebell products or because we are unable to meet a delivery deadline you have specified.

3.3  Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4  We only sell to the UK. The Bluebell products are currently only available in the UK. Unfortunately, we do not currently deliver to addresses outside the UK – though we should be launching in other countries soon.

4.1  The Bluebell products may vary slightly from their pictures. The images of the Bluebell products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Bluebell products. Your Bluebell products may vary slightly from those images.

4.2  The Bluebell products packaging may vary. The Bluebell packaging may vary from that shown in images on our website.

4.3 Subject to availability. All Bluebell products are subject to availability.  We will inform you by e-mail as soon as possible if the Bluebell products you have ordered are not available and if you have been charged will refund any charges you have paid within 14 days. If you have placed a pre-order with us we will give you an estimate of when your Bluebell products will arrive. We will contact you when your order is about to be dispatched.  If you change your mind before you receive your Bluebell products, please see clause 8.1(c) to how to cancel.

 If you wish to make a change to the Bluebell products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (Your rights to end the contract).

6.1  Minor changes to the Bluebell products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to change the methods of payment we accept for the Bluebell products; and

(c)  to implement minor technical adjustments and improvements, for example to address a security threat. These changes should not affect your use of the product.

6.2  More significant changes to the Bluebell products and these Terms. If we may make any significant changes to these Terms we will notify you in writing.  If you do not want to accept these changes then you may have the right to end the contract. Please note you may not be due any refund for the Bluebell products in this circumstance.

7.1  Delivery costs. The delivery of the Bluebell products in the UK is free except for Northern Ireland, some areas in Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) and Scottish Islands (HS-19, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) where a delivery charge may apply. If a charge will apply, then you will be advised about any costs at the check-out. Any additional delivery costs will not exceed £5.

7.2  When we will provide the Bluebell products. During the order process we will keep you updated as to when the Bluebell products will be dispatched to you. We will deliver them to you as soon as reasonably possible and this will usually be within 5-10 working days. In Northern Island, some areas in Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) and Scottish Islands (HS-19, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3), the delivery could take longer. When you order your product, you will be advised about the estimate time of delivery. If you haven’t received your Bluebell products within 30 days of placing your order, please contact us. If you have placed a pre-order, we will keep you updated on the progress of your order.

7.3  We are not responsible for delays outside our control. If our supply of the Bluebell products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any Bluebell products you have paid for but not received.

7.5  If you are not at home when the Bluebell products is delivered. If no one is available at your address to take delivery and the Bluebell products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Bluebell products from a delivery depot.

7.6  If you do not re-arrange delivery. If you do not collect the Bluebell products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

7.7  When you become responsible for the goods. The Bluebell products will be your responsibility from the time we deliver the Bluebell products to the address you gave us.

7.8  When you own goods. You own the Bluebell products from the point that we have received payment in full.

7.9 Reasons we may suspend the supply of Bluebell products to you. We may have to suspend the supply of a Bluebell products for a period of no more than 72 hours to:

(a)  deal with technical problems or make minor technical changes;

(b)  update the Bluebell products to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the Bluebell products notified by us to you (see 6. Our Right to Make Changes).

8.1  You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.  Please note that the right to end the contract and obtain any refund applies only to the original purchaser of the product:

(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Bluebell products repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 11 - Bluebell Warranty and if there is a problem with the Bluebell products;

(b)  If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2 below; or

(c)  If you have just changed your mind about the product, see Clause 8.3 below. You will be able to get a refund if you have placed a pre-order with us or if you have already received your Bluebell products you may be able to get a refund if you are within the 45 days of receipt of your Bluebell products. 

8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any Bluebell products which have not been provided. The reasons are:

(a)  we have told you about an error in the price or description of the Bluebell products you have ordered and you do not wish to proceed;

(b)  there is a risk that supply of the Bluebell products may be significantly delayed because of events outside our control;

(c)  we have suspended supply of the Bluebell products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 72 hours in any one month period; or 

(d)  you have a legal right to end the contract because of something we have done.

8.3  Our goodwill guarantee. Bluebell offers a goodwill guarantee of 45 days from receipt of your Bluebell products; to its UK customers, which is more generous than your legal rights under UK consumer rights law. Please note if you have placed a pre-order with us the 45 day goodwill guarantee will apply from the point which you receive your Bluebell products.  This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed Bluebell products (see Clause 11 - Bluebell Warranty and if there is a problem with the Bluebell products):

Right under the Consumer Contracts Regulations 2013

How our goodwill guarantee is more generous

  • 14 day period to change your mind.
  • 45 day period to change your mind from the point which you receive your Bluebell products. 
  • Consumer to pay costs of return.
  • We will pay the costs of return except for Northern Ireland, certain areas in Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) and Scottish Islands (HS-19, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) If a charge will apply, then you will be advised about the costs when you arrange the return. Any additional delivery costs will not exceed £5.

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at help@bluebell.io or writing to us. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.2  Returning Bluebell products after ending the contract. If you end the contract for any reason after the Bluebell products have been dispatched to you or you have received them, then if you are entitled to a refund you must return them to us. You must email us at help@bluebell.io for confirming returns and further instructions including a return address.

9.3  When we will pay the costs of return. We will pay the costs of return:

(a)  if the Bluebell products are faulty or misdescribed;

(b)  if you are ending the contract because we have told you of an upcoming change to the Bluebell products or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

(c)  if you are exercising your right under the goodwill guarantee at 8.3;

In all other circumstances you must pay the costs of return.

9.4  What we charge for collection. If you are responsible for the costs of return and we are collecting the Bluebell products from you, we will charge you the direct cost to us of collection. We charge up to £5 for collection of the Bluebell products.

9.5  How we will refund you. We will refund you the price you paid for the Bluebell products including delivery costs (if applicable), by the method you used for payment.

9.6  When your refund will be made. We will make any refunds due to you as soon as possible.  Your refund will be made within 28 days from the day on which we receive the Bluebell products back from you or. For information about how to return a Bluebell products to us, see clause 9.2.

10.1  We may end the contract if you break it. We may end the contract for a Bluebell products at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Bluebell products to you or collect them from us.

10.2  We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least one month in advance of our stopping the supply of the Bluebell products and will refund any sums you have paid in advance for Bluebell products which will not be provided.

11.1  Bluebell Warranty.  We offer a one year standard warranty (the Bluebell Warranty) on all Bluebell products. Please note this does not affect any legal rights you have.  The Bluebell products have been designed to comply with all legal and safety requirements in the UK.  We make no representation or warranty that the Bluebell products are compliant with any health, safety or legal requirements outside of the UK.  The Bluebell Warranty is provided for a period of 12 months from delivery of the Bluebell products.  Please note that the Bluebell Warranty does not apply to any defect in the Bluebell products arising from the circumstances set out in Clause 11.2.

11.2  When the Bluebell Warranty does not apply.  The Bluebell Warranty does not apply to any defect or issue in the Bluebell products due to:

(a) fair wear and tear;

(b) accidental, wilful or negligent damage caused by you or by any third party;

(c) if you fail to use the Bluebell products in accordance with the instructions set out in the Bluebell User Manual supplied to you when you receive the Bluebell products; or

(d) any modification, tampering, adaptation, alteration or repair carried out by you or a third party.

11.3 How to tell us about problems. If you have any questions or complaints about the product, please contact us at help@bluebell.io.

11.4  Your legal rights. We are under a legal duty to supply Bluebell products that are in conformity with this contract. Nothing in these Terms will affect your legal rights.

 11.5  Your obligation to return rejected Bluebell products. If you wish to exercise your legal rights to reject Bluebell products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email customer service at help@bluebell.io for a return label or to arrange collection.

12.1  Where to find the price for the product. The price of the Bluebell products (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Bluebell products advised to you is correct. However please see 12.3 below for what happens if we discover an error in the price of the Bluebell products you order.

12.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the Bluebell products in full before the change in the rate of VAT takes effect.

12.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Bluebell products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you. 

12.4  When you must pay and how you must pay. We accept payment with credit and debit cards; Paypal pay and Amazon pay. You must pay for the Bluebell products in advance before we dispatch them.

13.1  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Bluebell products including the right to receive Bluebell products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective Bluebell products under the Consumer Protection Act 1987.

13.2  We are not liable for business losses. We only supply the Bluebell products for domestic and private use. If you use the Bluebell products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will only use your personal information as set out in our privacy policy.

15.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract OR We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it.

15.2  Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms including the guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

15.3  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Bluebell products, we can still require you to make the payment at a later date.

15.5  Which laws and jurisdiction applies to these Terms. These Terms are governed by English law and under the jurisdiction of the English courts.

This website acceptable use policy sets out the content standards that apply when you participate in the Bluebell Family Forum, link to the Bluebell website (the Website), or interact with the Website in any other way,

Who we are and how to contact us  

Https://bluebell.io/ is a site operated by Connido Limited (”We” or “Our”).  We are registered in England and Wales. Our company registration number is 10011792 and our registered office is Accelerator, 35 Kingsland Road, London, England, E2 8AA.

To contact us, please email help@bluebell.io  

By using our site you accept these terms  

By using the Website, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you  

Our Bluebell Terms, Cookie Policy, Privacy and Mobile App terms will apply to you use the Website and/or if you purchase any Bluebell products.

We may make changes to the terms of this policy  

We amend these terms from time to time. Every time you wish to use the Website, please check these terms to ensure you understand the terms that apply at that time.

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, at our sole discretion, whether a Contribution breaches the Content Standards. 

A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from Bluebell or Connido Limited, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.